About the position
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Responsibilities
- Define and build out complex solutions as part of the Customer Success organization and the Box Consulting team.
- Ensure customer satisfaction while promoting Box technical and platform solutions.
- Build and sustain customer and partner relationships while driving the adoption of the Box product and platform.
- Work closely with sales and field teams to maximize opportunities by understanding customer needs and envisioning a future state.
- Advise enterprises on designing applications for custom document vaults and migrating millions of files into Box.
- Advise on integrating Box into custom CRMs.
- Develop project scope documentation, statements of work, technical specifications, and business requirements related to customer engagements.
Requirements
- 7+ years of development, consulting, or professional services experience.
- Expertise in architecture/system design for cloud solutions (APIs, DevOps, Infrastructure, middleware, scale limits, rate limits, etc.).
- Experience working with one or more of the following: Python, Typescript, Node.js (MEAN stack), Java, .NET, Visualforce.
- Ability to effectively communicate with both technical and non-technical parties.
- Experience in establishing technical delivery expertise based on market trends, research, and customer requirements.
Nice-to-haves
- Expertise in Enterprise Content Management systems and cloud migrations.
Benefits
- Equity and benefits package.
- Healthcare benefits.
- Flexible work environment with a minimum of 2 days in the office.
