Mirakl - Boston, MA

posted about 2 months ago

Full-time - Mid Level
Boston, MA
Publishing Industries

About the position

Mirakl is seeking a talented and motivated Solutions Engineer with 2-3 years of experience to join our dynamic SaaS company. In this role, you will be a key player in bridging the gap between technical and business teams, working closely with customers to understand their needs and delivering tailored solutions using our software platform. As a Solutions Engineer, you will engage with prospective and current customers, providing technical expertise, conducting product demonstrations, and ensuring that our platform meets customer requirements for success.

Responsibilities

  • Understand customer needs and establish Mirakl Connect as the best solution to address their challenges.
  • Design and present tailored demos, showcasing the platform's architecture, technical capabilities, and value.
  • Respond to RFPs and provide expert insights on Mirakl's infrastructure (APIs, security, integrations).
  • Guide customers during the implementation phase, ensuring smooth and effective platform launches.
  • Lead discovery workshops to design architectural blueprints, technical scopes, and integration roadmaps.
  • Troubleshoot integration challenges, providing alternatives to mitigate risks and ensure timely go-lives.
  • Manage multiple projects simultaneously, adapting quickly to diverse industries and customer needs.
  • Contribute to Mirakl's growth by building reusable assets, seller guides and best practices.
  • Maintain up-to-date knowledge of new features, product roadmaps, and market trends to provide cutting-edge solutions.

Requirements

  • 3+ years' experience in a Solution Consultant, Solution Engineer, Pre-Sales, or IT Consultancy role.
  • Background in e-commerce, ideally with experience in marketplaces, SaaS platforms, or integration projects.
  • Strong problem-solving, analytical, and presentation skills, with a focus on delivering customer-centric solutions.
  • Ability to engage with all levels of stakeholders, from technical teams to C-suite executives.
  • Demonstrated experience designing and presenting technical solutions, including APIs, integrations, and system architectures.
  • Familiarity with web technologies: JSON/XML, RESTful APIs, CSV, and responsive design.

Nice-to-haves

  • Exceptional communication skills with a customer-oriented mindset.
  • Ability to jump into new environments, learn quickly, and adapt to dynamic challenges.
  • Fluent in English. Additional languages are highly valued (French, German, or Spanish for EMEA).
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service