Solar Service Manager
About The Position
SpartanX is seeking an experienced Solar Service Manager to oversee residential solar service operations across active markets. This leadership role is responsible for managing day-to-day service operations, technician performance, troubleshooting workflows, service scheduling coordination, and first-visit resolution initiatives. The ideal candidate understands residential solar systems, operational accountability, and the importance of delivering a professional homeowner experience while reducing repeat service visits. This role requires a strong operational mindset, leadership skills, and the ability to identify and resolve service-related issues quickly and efficiently.
Requirements
- Previous residential solar service management experience preferred
- Strong understanding of solar PV systems, troubleshooting workflows, and service operations
- Leadership experience managing field technicians or operational teams
- Strong troubleshooting and problem-solving skills
- Ability to analyze service trends and operational deficiencies
- Strong organizational and communication skills
- Experience with CRMs, scheduling systems, and operational software platforms
- Ability to lead in fast-paced operational environments
- Professional communication and customer service skills
- Valid driver’s license with acceptable driving record
Nice To Haves
- Electrical license or solar field experience preferred
- NABCEP certification
- OSHA 10 or OSHA 30 certification
- Experience with battery storage systems
- Experience building service processes and operational accountability systems
Responsibilities
- Oversee daily residential solar service operations and technician workflows
- Review active service queues, escalations, and open service projects
- Ensure proper scheduling based on urgency, technician skill level, and operational efficiency
- Monitor service timelines, operational KPIs, and first-visit resolution performance
- Coordinate with installation, permitting, inspection, and operations teams as needed
- Assist with escalated homeowner concerns and operational resolutions
- Review incoming service requests, monitoring data, photos, notes, and service history
- Support technicians with troubleshooting, diagnostics, and operational guidance
- Identify recurring service trends and implement corrective operational solutions
- Ensure technicians are properly prepared with required tools, equipment, and replacement materials
- Reduce unnecessary repeat service visits through proper diagnosis and operational planning
- Verify all required service documentation is complete and accurate before ticket closure
- Manage technician productivity, documentation quality, and service performance
- Review completed service photos, notes, and repair resolutions
- Support technician coaching, accountability, and ongoing training initiatives
- Conduct quality control reviews and operational audits when necessary
- Assist with process improvements and service department scalability
Benefits
- Competitive compensation based on experience
- Company vehicle or travel support for approved work-related travel
- Health insurance offerings
- Opportunities for advancement within a rapidly growing solar company
- Team-focused culture built on accountability, professionalism, and operational excellence
- Leadership opportunity with direct operational impact
- Company Truck for work-related travel
- Gas Cards for fuel expenses
- Wear and Tear (Consumables) Tools provided
- Relocation Bonus
- Competitive compensation and opportunities for growth
- Supportive team environment focused on safety and quality
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
