Software Implementation Analyst

Insperity•Houston, TX

3d•Hybrid

About The Position

This position is responsible for delivering project activities ranging from the technical to the training skill set on Insperity Applicant Tracking software projects. The project activities may range from client discussions on configuration to SQL scripting and software configuration and training clients on how to effectively use the technology. Consistently embodies the company’s goals, missions, and values through actions and decisions.

Requirements

Bachelor’s Degree or equivalent work experience is required.
Three to five years of recruiting experience is required.
Solid interpersonal skills to interface with co-workers and customers.
Ability to manage multiple projects and manage project timelines and tasks to completion with minimal supervision.
Excellent written & verbal presentation skills.
Experience in communicating technical and project information in a business context.
Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.
Strong customer relations, time management and organizational skills.
Ability to consult with clients, utilize best practices, and make strategic solution driven recommendations.

Nice To Haves

Experience in system integration, HR, Talent Acquisition or the computer industry is preferred.
Technical support or training experience is preferred.
One to four years of industry experience implementing business software solutions is preferred.

Responsibilities

Hosts onsite or remote detailed kick-off meetings with clients to determine client business objectives for project implementations.
Creates configuration notes documentation and reviews for accuracy and for any configuration abilities that do not exist in the product prior to sending to client.
Completes SQL scripting and setup of the client’s software.
Consults with client and utilizes problem solving skills and knowledge of detailed best practice to assist client in getting best functionality out of new software solution.
Configures ongoing system requests as needed per project.
Implements data collection devices.
Configures interfaces to integrate with existing systems.
Tests interfaces to confirm integration is complete.
Tailors formal training as required to meet the customer’s specifications.
Provides new client training (administrator, operator, supervisor, and employee), as required, on applicable Insperity Talent Acquisition Services software.
Documents and reviews open issues list from training with pertinent personnel and updates configuration, as necessary.
Updates configuration notes with any changes made.
Works with client on system optimization through project closing.
Works cooperatively with development team members in resolving more complex technical issues.
Works with appropriate team members to coordinate timing of project deadlines, etc.
Resolves specification customization needs that arise during implementation of projects.
Works to improve customer experience and satisfaction, increasing customer reference-ability.