Software Development Engineer, Amazon Customer Service

Amazon • Toronto, ON

4d • CA$114,800 - CA$191,800

About The Position

Want to build customer service experiences that resolve millions of contacts across Amazon's global marketplace? Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues.

- Own and ship full-stack features end-to-end in a high-scale distributed environment
- Design resolution systems that handle tens of millions of weekly customer interactions
- Work at the intersection of real-time data orchestration, intelligent automation, and customer experience
- Ship to production frequently with high autonomy and direct impact visibility

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language

Nice To Haves

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent
• Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems

Responsibilities

• Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale
• Own features from requirements through production, including operational excellence and on-call
• Build APIs and integrations that unify data from multiple upstream services into coherent customer-facing experiences
• Drive technical decisions within your scope — choose the right architecture, advocate for trade-offs, and deliver incrementally
• Collaborate with product, UX, and partner engineering teams to translate ambiguous customer problems into technical solutions
• Mentor teammates, contribute to design reviews, and raise the engineering bar through code quality and operational rigor
• Identify and resolve systemic issues proactively — reduce toil, improve reliability, and simplify complexity

Benefits

• health insurance (medical, dental, vision, prescription, basic life & AD&D insurance)
• Registered Retirement Savings Plan (RRSP)
• Deferred Profit Sharing Plan (DPSP)
• paid time off
• other resources to improve health and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level