Software Development Engineer, Customer Experience and Business Trends

About the position

Amazon's Customer Experience and Business Trends (CXBT) is seeking an SDE to shape the future of AWS customer experience. We're seeking a performance-obsessed engineer to dive deep into AWS services and present performance insights and improvement recommendations directly to AWS service leadership (SVP, VP, DE, Director). This work will focus on EC2, Storage (S3, EFS, EBS), and Networking to improve performance across all AWS services that use them. If you like working like a detective and then using those results to create studies with a clear narrative, and recommendations to drive significant impact on the performance, cost, and efficiency of AWS then this role is for you! This role is tasked with enhancing a complex multi-cloud framework to orchestrate, run, and analyze performance benchmarking workloads. This infrastructure is used to measure AWS service performance, conducting comprehensive analyses that drive critical business decisions at the CEO/SVP level and help guide teams in delivering the best cloud services in the industry. The primary deliverables are the infrastructure and automation required to accelerate, simplify, and make efficient deep-dive performance investigations that identify recommendations to influence product direction across multiple AWS services. This role requires exceptional software development skills and a passion for distributed system performance and statistics. The candidate will excel at simplifying complex systems for use across multiple stakeholders with diverse backgrounds. The ideal candidate has knowledge of containers, AWS services, and building Python libraries. This role will build tools to investigate performance bottlenecks while maintaining the highest standards of technical rigor and objectivity.

Responsibilities

• Design and build infrastructure and automation to execute performance benchmarks across AWS services
• Own benchmark lifecycle from scoping, to execution, to delivery of findings and recommendations to AWS leadership
• Work with stakeholders across service teams to define customer-critical performance metrics
• Analyze results and create recommendations that directly impact AWS service improvements
• Collaborate with multiple teams to continuously raise the bar on AWS service performance

Requirements

• Exceptional software development skills
• Passion for distributed system performance and statistics
• Knowledge of containers and AWS services
• Experience in building Python libraries
• Ability to simplify complex systems for diverse stakeholders