Teleperformance - El Paso, TX

posted about 1 month ago

Full-time - Entry Level
El Paso, TX
10,001+ employees
Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users by reviewing and classifying content, including potentially sensitive material. The position requires on-site work in El Paso, Texas, and offers opportunities for personal and professional growth within a supportive and inclusive environment.

Responsibilities

  • Moderate user-generated content to ensure compliance with community guidelines.
  • Review content for accuracy and quality, escalating violations as necessary.
  • Participate in refresher training to stay updated on policies.
  • Comply with performance indicators defined by the client's operation.
  • Classify and eliminate sensitive content uploaded by users.
  • Investigate and resolve complex content issues within turnaround times.
  • Maintain confidentiality and security of customer information.
  • Participate in continuous training programs for optimal role development.
  • Provide insights for process and policy improvements.
  • Stay updated on workflow changes and operational guidelines.

Requirements

  • Ability to work on-site in El Paso, Texas.
  • Experience navigating internet websites and social media.
  • Strong emotional intelligence and resilience.
  • Attention to detail and flexibility to meet changing business needs.
  • Logical problem-solving skills.
  • Availability to work various shifts.
  • Experience with Windows operating systems.
  • Strong computer skills, able to use multiple programs simultaneously.
  • Ability to type at least 25 words per minute.
  • Must be over 18 years of age.
  • High School Graduate or GED or higher (proof required).
  • Predictable and reliable attendance.
  • 6 months of customer service experience preferred.
  • Proven oral and written communication skills.
  • Strong organizational and prioritization skills.

Nice-to-haves

  • Experience in customer service roles.
  • Familiarity with content moderation practices.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance
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