Slot Technician I

Wind Creek Chicago Southland - East Hazel Crest, IL

Full-time

East Hazel Crest, IL

About the position

The Slot Technician I is responsible for maintaining the operational order of all gaming machines and related equipment at Wind Creek Chicago Southland. This role involves ensuring that all slot machines are functioning properly, conducting preventive maintenance, troubleshooting issues, and providing excellent customer service to guests and co-workers. The position requires a proactive approach to problem-solving and collaboration with vendor technicians to uphold the casino's high standards of service and operational efficiency.

Responsibilities

• Reviews and analyzes reports related to slot equipment performance
• Prepares and tests slot machines
• Maintains a sense of urgency in responding to calls for assistance or when dispatched
• Conducts scheduled preventive maintenance on all assigned slot machines
• Moves and installs slot machines as needed
• Researches and diagnoses game equipment malfunctions
• Troubleshoots, reads meters, and performs regular maintenance
• Communicates all information to fellow Technicians and Game Management
• Takes initiative to ask for and offer help to guests, co-associates and management
• Works closely with Vendor Technicians
• Adheres to Internal Controls (ICs), Company and Departmental Expectations
• Helps maintain a working inventory of parts and supplies
• Performs duties associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Other duties & responsibilities as assigned

Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year experience in a casino Gaming or casino IT department required OR one (1) year experience working with computers or electronics required
• Must be able to lift and maneuver at least 50 lbs
• Must be able to lift a minimum of 150 pounds using a dolly
• Must successfully pass job interview, including a guest service audition
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
• Willing and able to work in a smoke/secondary smoke environment

Benefits

• Employee benefits and perks as outlined by Wind Creek Hospitality