Slot Tech II - Requisition #242497

About the position

The Slot Technician II (Slot Tech II) will provide technical and service assistance on the slot floor to Pechanga's guests. The Slot Tech II must strictly comply with all Standard Operating Procedures (SOP) and technical standards for slot machine maintenance and repair. The Slot Tech II must follow the direction of the department manager and other supervisors to ensure proper adherence to all policies and procedures, including all State, Federal, and Gaming Commission requirements. The key role of the Slot Tech II is to assist the Slot Operations team to help accomplish their goals.

Responsibilities

• Observe guests on the slot floor and provide proper functioning of all slot machines.
• Repair all slot machines.
• Provide assistance with Jackpot payouts.
• Adhere to federal cash reporting requirements, assure Title 31 compliance.
• Work alongside Pechanga Gaming Compliance Officers.
• Establish and maintain exceptional Guest Service to Pechanga's visitors and guests.
• Demonstrate excellent verbal and written communication skills.
• Protect the assets of Pechanga Resort Casino.
• Other duties as assigned.

Requirements

• High school diploma or general education degree (GED); certificate of completion from a college and or technical school is preferred.
• A minimum of two (2) years' experience in slot repair, or a related technical, computer, or electronic background.
• Ability to read and interpret documents such as safety guidelines, operating manuals, maintenance instructions, and policy and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or Team Members of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to use reasoning and understanding to carry out detailed, but uninvolved, written or oral instructions.
• Ability to deal with problems while remaining flexible and adaptable.

Nice-to-haves

• Previous electronic, computer, and/or mechanical experience.
• Basic micro-computer skills (word processing, calendar, email, Windows, and spreadsheets).
• Ability to perform RAM clears on all slot machines.
• Must understand and recognize problems with the SDS system.