Slot Attendant

Jamul Casino - Jamul, CA

Jamul, CA

Performing Arts, Spectator Sports, and Related Industries

About the position

The position involves providing friendly, fast, and helpful customer service to all guests and team members. Responsibilities include maintaining clear communication with customers and supervisors, being knowledgeable about the players' club, and encouraging guest participation. The role also requires responding to machine malfunctions, performing minor maintenance on slot machines, and ensuring the cleanliness and organization of assigned work areas. Team members must proactively serve non-alcoholic beverages, notify supervisors of any issues, and adhere to regulatory and company policies.

Responsibilities

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Maintain clear and open communications with customers and managers/supervisors.
• Be knowledgeable of players' club and encourage guest participation.
• Respond to machine tilts, malfunctions and determine if maintenance is needed.
• Perform minor maintenance/repairs on slot machines.
• Fill ticket printers and stock ticket paper.
• Respond to machines with jackpot and determine if jackpot is valid.
• Perform dispatching duties when needed.
• Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests.
• Work to build relationships with existing customers and foster relationships with new guests.
• Knowledgeable of slot machine payouts and basic functions of slot machines.
• Develop thorough knowledge of all game functions, including bonus features.
• Count and verify wallet bank.
• Participate in and promote marketing events.
• Ability to use two-way radios and maintain professional radio etiquette.
• Utilize Slot Mobile Attendant device to respond to floor duties independently.
• Maintain the condition of the Mobile Attendant device.
• Meet department uniform, appearance and grooming requirements.
• Meet attendance guidelines.
• Maintain cleanliness and organization of assigned work areas.
• Perform all job duties in a safe and responsible manner.
• Proactively serve non-alcoholic beverages to customers.
• Notify your supervisor if you need assistance or observe suspicious activity.
• Ensure supplies are stocked as needed.
• Attend all departmental and company training programs or meetings.
• Perform other job related and compatible duties as assigned.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Proficient in Microsoft applications.
• Excellent written/verbal communication skills.
• Excellent customer service skills.
• Dedicated team player.
• Able to handle multiple tasks, flexible and positive when adjusting to change.
• Ability to use small electronic hand-held device to retrieve work assignments.
• Attention to detail and follow-through.
• Must be able to acquire and maintain appropriate gaming license.