About the position
The position involves providing exceptional service to guests in a casino environment, ensuring their needs are anticipated and met promptly. The role includes promoting Caesars Rewards programs, handling jackpot payouts, resolving guest complaints, and maintaining security on the slot floor. The employee will also be responsible for training new hires and ensuring compliance with internal controls and gaming regulations.
Responsibilities
- Anticipates the needs of the guest and provides fast, flawless service.
- Executes all service programs to ensure prioritization of service to the very best guests.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems.
- Promotes Caesars Rewards programs and registration.
- Provides a warm farewell and thanks guests for visiting.
- Projects Caesars in a positive light to guests.
- Serves as verifier for jackpot payout and internal controls.
- Handles payout of hand-paid jackpots according to company policies and regulations.
- Responds to slot machines to resolve guest complaints and inquiries.
- Builds relationships with guests proactively.
- Resolves minor slot machine malfunctions.
- Notifies Shift Supervisor or Manager of guest needs and requests.
- Maintains slot floor security by reporting suspicious activity.
- Maintains knowledge of local gaming laws and company internal controls.
- Notifies Shift Supervisor of pertinent issues.
- Authorizes overrides up to $500.
- Conducts a Buzz Session.
- Assists with training new Slot Hosts and refresher courses.
- Complies with all applicable Internal Controls and VA Lottery Regulations.
- Ensures the casino floor is clean and presentable.
Requirements
- High school diploma or GED; or one to three months related experience and/or training.
- Strong communication and guest service skills.
- Money handling experience preferred.
- Basic computer knowledge required.
- Must be able to obtain and maintain the appropriate license through the Virginia Lottery.
