Shipping & Receiving Clerk

Lithia Volkswagen Of Des Moines - Johnston, IA

Full-time - Entry Level

Johnston, IA

251-500 employees

About the position

The Shipping & Receiving Clerk at Lithia Volkswagen of Des Moines plays a crucial role in ensuring excellent customer service while managing parts inventory. This position involves shipping, delivering, and receiving parts orders, maintaining organization within the parts department, and assisting customers both retail and wholesale. The clerk is responsible for accurate inventory management and communication with customers, ensuring a smooth operation within the dealership.

Responsibilities

• Provide excellent customer service with a focus on the customer's perspective.
• Maintain accurate parts inventory and assist with routine audits and organization.
• Ship, deliver, and receive parts orders.
• Establish and maintain good working relationships with wholesale and retail customers.
• Assist customers promptly and professionally, ensuring clear communication.
• Maintain parts inventory, including stocking shelves and conducting perpetual bin audits.
• Maintain a delivery board with departure times and destinations.
• Keep a detailed delivery log for handling returns and funds.
• Assist in the annual physical parts inventory.
• Deliver parts to technicians or part recipients and pull orders for counter persons when necessary.
• Maintain a clean and organized work area and delivery vehicle.
• Notify the parts manager of damaged parts or shortages.
• Answer telephone calls and greet customers professionally according to ITC standards.
• Complete all required Lithia and manufacturer training for certification.
• Sweep floors and empty trash containers daily.

Requirements

• High school diploma or GED required.
• Valid driver's license and acceptable driving record necessary for select roles.
• Strong organizational skills and attention to detail.
• Ability to multi-task in a fast-paced work environment.
• Working knowledge of computers.
• Customer service experience, preferably in an automotive dealership.

Nice-to-haves

• Automotive dealership service experience is a plus.
• Team player focused on providing exemplary customer service.

Benefits

• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Life insurance