Shipper Support Case Specialist [Tempe, AZ]

Aston Carter•Tempe, AZ

5d•$22 - $22•Onsite

About The Position

Join our dynamic team as a Shipper Support Case Specialist, where you will play a vital role in providing exceptional support to vendors and sellers utilizing our Inbound Transportation Services. Based at the AZA1 Building in Tempe, you will address operational challenges, ensure service quality, and foster strong relationships with our extensive shipper network.

Requirements

Customer service orientation.
Proficiency in Excel and strong written communication skills.
Tech-savvy with problem-solving capabilities.
Experience in vendor management, logistics, transportation, account management, inventory, supply chain, and freight.

Nice To Haves

Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Basic computer proficiency, including experience with spreadsheets and data filtering.
Ability to work independently and think critically.
Strong attention to detail and accuracy.
Familiarity with transportation terms and supply chain concepts.
Experience with AI and Large Language Models.
Previous experience in logistics, banking, insurance, or related fields requiring data analysis.
Experience in roles requiring verification and validation of information.
Track record of career growth in previous positions.

Responsibilities

Process and resolve shipper support cases through our proprietary communication platform.
Research and resolve missed pickup issues and other transportation disruptions.
Maintain a high case resolution goal rate.
Conduct proactive outreach calls when necessary.
Document case resolutions and maintain accurate records for continual improvements.
Collaborate with carriers and vendors to ensure successful freight pickup and delivery.
Apply critical thinking skills to solve complex logistics challenges.