Starbucks - Etters, PA

posted 11 days ago

Part-time,Full-time - Entry Level
Etters, PA
Food Services and Drinking Places

About the position

As a Shift Supervisor at Starbucks, you will lead store operations during your shift, ensuring a high-quality customer service experience while working alongside a team of baristas. This role emphasizes leadership, teamwork, and the ability to create a positive environment for both customers and partners. You will be responsible for maintaining operational standards, guiding team members, and fostering a culture of connection and belonging within the store.

Responsibilities

  • Lead each shift and manage store operations to ensure quality customer service.
  • Work alongside baristas to deliver expertly-crafted beverages and food products.
  • Act as a role model for store operations standards and customer service excellence.
  • Motivate and guide team members to create an uplifting experience for customers and partners.
  • Handle cash and ensure store safety and security protocols are followed.
  • Train and coach team members on beverage preparation and customer service standards.

Requirements

  • 1 year of customer service experience in a retail or restaurant environment.
  • 6 months of experience in a position requiring constant interaction with customers.
  • 6 months of experience delegating tasks to other employees or coordinating tasks of two or more employees.
  • Ability to maintain regular attendance and punctuality.
  • Flexibility to work early mornings, evenings, weekends, nights, and/or holidays.

Nice-to-haves

  • Experience in a fast-paced, energetic work environment.
  • Strong interpersonal skills and ability to build relationships.
  • Effective oral communication skills.

Benefits

  • 100% tuition coverage through the Starbucks College Achievement Plan.
  • Health coverage with various plans to choose from.
  • Stock and savings programs including Bean Stock and a 401(k) retirement plan with employer match.
  • Paid parental leave and family expansion reimbursement.
  • Paid vacation and sick time.
  • Access to backup care and DACA reimbursement.
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