Ice Cream Parlor Shift Manager

Toft Dairy, Inc•Sandusky, OH

4d•$17 - $18•Onsite

About The Position

The Shift Manager is responsible for overseeing daily Dairy Store/Parlor operations, leading team members, and delivering excellent customer service in a fast-paced environment. This position plays a key role in ensuring smooth shift execution, maintaining high standards of cleanliness and safety, and creating a positive experience for every customer.

Requirements

Must be 18 years of age or older
Previous food service and/or leadership experience preferred
Strong customer service and communication skills
Positive attitude and professional demeanor
Ability to multitask and work efficiently under pressure
Team-oriented mindset with strong leadership skills
Trustworthy, reliable, punctual, and flexible
Ability to stand and remain on your feet for the entire shift (excluding breaks)
Frequently lift, carry, and move items such as tubs of ice cream, soft serve mix, and supplies (up to 25–50 lbs.)
Perform repetitive motions such as scooping, reaching, bending, and twisting
Comfortable working in varying temperatures, including refrigerated and freezer areas
Ability to work in a fast-paced environment with frequent customer interaction
Maintain a clean and organized work area at all times

Responsibilities

Supervise daily shift operations, including opening and closing procedures
Lead and support team members to ensure efficient and accurate task completion
Greet and assist customers in a friendly, professional manner
Scoop ice cream and prepare milkshakes, sundaes, and other menu items
Maintain a clean, safe, and sanitary environment inside and outside the store
Ensure compliance with all local, state, and federal health and safety regulations
Handle customer concerns and resolve issues in a professional manner
Assist with training and coaching team members
Support additional duties as assigned