Shift Leader

Dunkin' - Bensalem, PA

- Entry Level

Bensalem, PA

Food Services and Drinking Places

About the position

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, with a smile. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise!

Responsibilities

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner
• Deploy team members appropriately to meet guests' needs and service standards throughout shift
• Support training of Crew Members as directed by General Manager or Assistant Manager
• Communicate goals and hold team members accountable for performance during shift
• Hold guests as highest priority and role model exceptional guest service
• Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift
• Ensure restaurant standards and marketing initiatives are properly executed during shift
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager
• Comply with all restaurant, Brand, and franchisee policies
• Ability to follow and implement food and health safety guidelines to precision are essential

Requirements

• Must be able to fluently speak/read English
• Math and writing skills
• Previous fast food/quick service restaurant experience required
• Previous managerial experience preferred but not required
• Guest Focus - anticipate and understand guests' needs and exceed their expectations
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits

• Competitive Hourly Pay
• Employee Discounts
• Medical Insurance with Company contribution (full time employees)