Shift Leader

About the position

Supervise shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products for our customers and ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order.
• Professionally and promptly respond to all customer concerns or issues.
• Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty.
• Communicate, train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved performance.
• Ensure team is quality and customer focused and build an atmosphere of teamwork, energy and fun.
• Contribute to sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
• Execute cash management duties.
• Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss.
• Manage company's assets by ensuring the restaurant is clean, safe and organized; complies with safety and security standards at all times.

Requirements

• High School diploma or GED
• Successful and stable employment history
• Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines.
• Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results.
• Customer Focused: Commits to meeting the needs and expectations of the organization's internal and external customers.
• Initiative: Takes action proactively; addresses issues or opportunities without supervision.
• Relationship Management: Initiates and develops relationships with others; demonstrates credibility.
• Teamwork: Works cooperatively with others to accomplish business goals and objectives.
• Cash management skills

Nice-to-haves

• Bilingual in certain markets

Benefits

• Employment is contingent upon satisfactory results of a background check