Shift Leader

TacoCabana - Missouri City, TX

- Entry Level

Missouri City, TX

Food Services and Drinking Places

About the position

The Shift Leader assists the management team in achieving restaurant operational goals, annual sales, and profit plans. This role is responsible for the same duties as hourly employees but in a leadership capacity, performing some of the same duties as the Assistant Manager, with the exception of hiring and termination of team members.

Responsibilities

• Directs and supervises restaurant hourly team members on assigned shift to ensure product quality, operational efficiency, and optimum guest service.
• Assists in planning and supervising completion of all job task assignments and ensures adherence with safety, food safety, sanitation and security procedures.
• Utilizes all company-training tools to provide hourly team members with training in all aspects of the restaurant operation.
• Assists the management team in maintaining restaurant equipment and facility per company guidelines; contacts General Manager to inform about needed repairs to equipment in restaurant.
• Performs regular administrative tasks including: Register and safe audits, deposit of company funds, proper accounting of restaurant funds, reporting of all guest and employee accidents. Investigates, resolves and responds to guest complaints.
• Attends regularly scheduled store, market and company meetings, training sessions and stays current with all federal, state and local certifications (alcohol, food safety, etc.).
• Recommends disciplinary action for hourly team members.
• Monitors the interior/exterior cleanliness of the restaurant at all times and initiates clean-up as needed.
• Performs other related activities in accordance with policies and procedures as assigned by management.

Requirements

• At least 6 months restaurant experience.
• Good customer service skills and ability to perceive and react to the needs of others.
• Good written and oral communication skills.
• Ability to read company instructions, orders on screen/receipts and written materials.
• Ability to operate cash register and basic mathematical skills.
• High school diploma or GED equivalent required.
• Must pass Shift/Team Leader training and be certified.