Shift Lead

Walgreens Boots Alliance - Texas City, TX

Full-time - Entry Level

Texas City, TX

Health and Personal Care Retailers

About the position

The position involves opening and closing the store in the absence of management, ensuring operational readiness, and delivering exceptional customer service. The role includes cash handling, inventory management, and assisting with training and development of team members. The individual will also serve as a communication bridge between management and staff, ensuring compliance with company policies and local regulations.

Responsibilities

• Open and close the store in the absence of management, including all required systems start-ups and cash handling.
• Ensure the store floor and stock room are ready for business each day.
• Handle product returns, order voids, customer refunds, and cash drops to the safe.
• Engage customers by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Hold store keys and assist with vendor deliveries by opening the back door.
• Register all related sales on assigned cash register and maintain accurate records.
• Assist in evaluating and developing displays and promotional materials.
• Maintain accurate inventory counts and ensure compliance with pricing regulations.
• Assist with bookkeeping activities as necessary or requested.
• Ensure the store is clean, neat, and orderly, and request repairs as needed.
• Assist with food item separation and stock rotation according to policies.
• Ensure compliance with state and local laws regarding regulated products.
• Conduct bag checks of team members before leaving the store.
• Complete special assignments and other tasks as assigned.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English.