About the position
If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team! Our Shift Leads possess some of the following key skills: Outgoing, upbeat, people-person, sales driven, and great organizational skills. Our Pet Experts also thrive in a high-energy environment where they work together to drive results and help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team! This may be the right opportunity for you if you are interested in making a difference in the lives of pets and their parents! Our Shift Leads are at the front lines providing friendly customer service and giving Pet Parents the best selection of pet care items! You are responsible supporting the associate and management team. As a Shift Lead, you'll function as a lead member of the Sales Associate team, encouraging cross-team collaboration and setting the standard for performance. In this multi-dimensional role, you'll provide customer sales assistance alongside the Sales Associate but also act as 'Manager on Duty' when necessary.
Responsibilities
- Assist customers and leads the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and store performance goals.
- Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
- Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email.
- Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
- Protect employees and customers by maintaining a safe and clean store environment. Required to maintain cleanliness and well-being of all livestock including animal care and feeding.
- Lead and demonstrate engagement with customers using selling and service model.
- Supports, understands, and is accountable for maintaining store standards and meeting all safety requirements / standards, including the protection of all company assets both tangible and intangible.
- Clean pet enclosures and ensure all animals have appropriate food and water.
- Support in maintaining the fish system.
- Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the salesfloor. Heavy lifting up to 55lbs may be repeatedly required several times throughout a shift.
- Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
- Proficient in store opening and closing procedures.
- Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
- Support the execution of new hire training and merchandising guidelines.
- Support the execution of community events and partnering with various rescue agencies.
- Complete tasks and other duties as assigned by store management.
- Understands the business. Regularly monitor business throughout the day / shift. Needs to be able to react to business needs.
Requirements
- Minimum 1 year retail or customer service experience
- Enjoy working with and around animals.
- Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays.
- Valid driver's license and access to a motor vehicle preferred.
Benefits
- Competitive pay
- Employee discounts
- Flexible schedule
- Room for advancement
- Working with PETS!!!
