Flying Tiger Copenhagen - Shift Lead - Vaughan Mills
About The Position
Flying Tiger Copenhagen is a Danish lifestyle retail chain that began in 1995 with a single store in Copenhagen. The brand has expanded to over 1,000 stores across 42 countries. Flying Tiger Copenhagen offers a wide array of products, primarily focusing on accessories and toys, all designed to bring a sense of fun and surprise to everyday life. The store layout is intentionally maze-like, encouraging customers to embark on a "treasure hunt" experience, with at least 300 new items introduced each month. We are looking for a Shift Lead who is a motivated and hands-on leader, passionate about retail and customer experience. This person thrives in a dynamic environment and can support, inspire, and guide the team on the floor and in back-of-house operations, while delivering a fun and engaging in-store experience.
Requirements
- Minimum 1 year of retail experience (fast-paced or high-volume environment preferred)
- Strong ability to drive sales and achieve KPIs
- Solid understanding of retail metrics, with the ability to respond to business needs
- Comfortable making decisions and supporting conflict resolution within a team
- Strong organizational skills with the ability to manage multiple priorities
- Excellent communication and interpersonal skills
- Passion for customer service and team development
- Ability to identify and support the growth of top talent
- Basic proficiency in Microsoft Office (Excel, Word, Outlook)
- Flexible availability (evenings, weekends, and holidays)
- Ability to lift and move merchandise (up to ~50 lbs) as needed
- Comfortable using ladders or step stools
- Ability to perform physical tasks such as bending, reaching, and carrying items
Nice To Haves
- Previous experience in a supervisory or leadership role is an asset
Responsibilities
- Deliver a fun, engaging, and memorable customer experience aligned with Flying Tiger Copenhagen’s brand
- Act as a role model on the sales floor, supporting the team in driving sales and customer engagement
- Coach and support team members to achieve individual and store sales targets
- Set clear expectations and ensure team accountability during shifts
- Maximize sales opportunities by guiding behaviors on both the sales floor and in the back-of-house (BOH)
- Support team development through ongoing coaching and on-the-job training
- Assist in analyzing store performance and contribute to action plans to improve results
- Communicate effectively with the team and management to ensure alignment on priorities
- Support the execution of company policies, procedures, and operational standards
- Assist with inventory management, stock flow, and back-of-house organization
- Ensure visual merchandising standards are maintained and aligned with brand guidelines
- Help maintain a clean, safe, and welcoming store environment
- Support loss prevention, safety, and compliance with company policies
- Assist in controlling store expenses and optimizing resources
- Process transactions accurately and efficiently using POS systems
Benefits
- Opportunities to grow and develop leadership skills
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
