Taco Bell - Westborough, MA

posted 2 months ago

Part-time - Entry Level
Westborough, MA
Food Services and Drinking Places

About the position

As a member of the Taco Bell franchise team, you will play a crucial role in supporting the Restaurant General Manager (RGM) by running shifts effectively and independently. This position requires you to take ownership and responsibility for solving problems that arise during your shift, while also knowing when to seek assistance from others. You will be expected to provide guidance and support to your team members, ensuring that everyone is working towards the common goal of delivering exceptional customer service and maintaining operational excellence. Your primary focus will be on ensuring consistent customer satisfaction. This involves executing the Manager-In-Charge (MIC) Success Routine and ensuring that all responsibilities related to people, customers, and service are completed efficiently. You will oversee the performance of team members, ensuring they complete their Shift Excellence tasks and present themselves in a neat and clean manner while adhering to the company uniform policy. You will personally demonstrate that customer needs are the highest priority, ensuring food safety, quality, and accuracy of orders. Resolving customer complaints swiftly and maintaining positive customer relations will be a key part of your role. In addition to customer service, you will be responsible for maintaining attendance standards, understanding the posted work schedule, and reporting to work on time, in uniform, and ready to begin tasks. You will also be expected to take initiative and demonstrate high energy levels, taking action without being prompted and going beyond the basic requirements of the job. Developing people is another important aspect of this role. You will provide regular feedback to the RGM regarding team member performance, participate in their training, and handle conflicts constructively. You will assist in managing profit and loss by following cash control and security procedures, maintaining inventory, and managing labor effectively. Additionally, you will oversee proper product preparation, rotation, and cooking times, while ensuring that health and safety standards are adhered to at all times. Other duties may be assigned by the manager as needed.

Responsibilities

  • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure that all employees present a neat clean appearance and wear company uniform.
  • Personally demonstrate that customer needs are the highest priority.
  • Ensure food safety, quality and accuracy of orders.
  • Resolve customer complaints quickly while maintaining positive customer relations.
  • Greet customers with a smile, being polite and pleasant when speaking with them.
  • Work with urgency and collaborate with management and fellow employees.
  • Cooperate with peers and assist fellow employees as part of a team.
  • Demonstrate a positive and enthusiastic attitude with co-workers.
  • Understand the posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks.
  • Accurately record all hours worked using the approved time keeping system.
  • Take initiative and maintain a high activity level without being told.
  • Provide regular feedback to the RGM on the performance of Team Members.
  • Participate in the training of Team Members and provide ongoing constructive feedback.
  • Assist in Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
  • Oversee proper product preparation, rotation, portioning, cooking and holding times.
  • Assist RGM with facility maintenance and ensure health and safety standards are followed.

Requirements

  • Must be at least 18 years old.
  • Must pass background check criteria and drug test.
  • Must have reliable transportation.
  • Able to do basic business math.
  • Able to stock shelves and coolers.
  • Able to oversee and manage subordinate employees and provide direction.
  • Able to sweep and mop floors, dust shelves and lift and carry out trash containers.
  • Able to clean the parking lot and grounds surrounding the restaurant.
  • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Nice-to-haves

  • Strong preference for internal promotion from Hourly Champion position.
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