Taco Bell - Westborough, MA
posted 2 months ago
As a member of the Taco Bell franchise team, you will play a crucial role in supporting the Restaurant General Manager (RGM) by running shifts effectively and independently. This position requires you to take ownership and responsibility for solving problems that arise during your shift, while also knowing when to seek assistance from others. You will be expected to provide guidance and support to your team members, ensuring that everyone is working towards the common goal of delivering exceptional customer service and maintaining operational excellence. Your primary focus will be on ensuring consistent customer satisfaction. This involves executing the Manager-In-Charge (MIC) Success Routine and ensuring that all responsibilities related to people, customers, and service are completed efficiently. You will oversee the performance of team members, ensuring they complete their Shift Excellence tasks and present themselves in a neat and clean manner while adhering to the company uniform policy. You will personally demonstrate that customer needs are the highest priority, ensuring food safety, quality, and accuracy of orders. Resolving customer complaints swiftly and maintaining positive customer relations will be a key part of your role. In addition to customer service, you will be responsible for maintaining attendance standards, understanding the posted work schedule, and reporting to work on time, in uniform, and ready to begin tasks. You will also be expected to take initiative and demonstrate high energy levels, taking action without being prompted and going beyond the basic requirements of the job. Developing people is another important aspect of this role. You will provide regular feedback to the RGM regarding team member performance, participate in their training, and handle conflicts constructively. You will assist in managing profit and loss by following cash control and security procedures, maintaining inventory, and managing labor effectively. Additionally, you will oversee proper product preparation, rotation, and cooking times, while ensuring that health and safety standards are adhered to at all times. Other duties may be assigned by the manager as needed.