Taco Bell - Hanover, MA

posted 2 months ago

Part-time - Entry Level
Hanover, MA
Food Services and Drinking Places

About the position

As a member of the Taco Bell franchise team, you will play a crucial role in supporting the Restaurant General Manager (RGM) by running efficient shifts in a self-sufficient manner. This position requires you to take ownership and responsibility for solving problems, while also being open to seeking help from others when necessary. You will be expected to provide guidance and assistance to your fellow team members, fostering a collaborative work environment. Your primary focus will be on ensuring consistent customer satisfaction, maintaining high standards of food safety and quality, and promoting a positive dining experience for all customers. In this role, you will execute the Manager-In-Charge (MIC) Success Routine, ensuring that all responsibilities related to people, customers, and service are completed effectively. You will oversee the completion of Shift Excellence tasks by all team members and ensure that employees present a neat and clean appearance while adhering to the company uniform policy. Your commitment to customer service will be demonstrated through your ability to resolve complaints quickly and maintain positive customer relations. You will greet customers with a smile and work with urgency to meet their needs, while also collaborating with management and fellow employees to create a supportive team atmosphere. Attendance is critical in this role, and you will be expected to understand the posted work schedule, report to work on time, and be ready to begin tasks in uniform. You will utilize the approved timekeeping system to accurately record all hours worked. Your initiative and energy will be key to your success, as you will be expected to take action without being prompted and maintain a high activity level throughout your shifts. Additionally, you will play a vital role in developing people by providing regular feedback to the RGM on team member performance, participating in training, and handling conflicts constructively. You will assist in profit and loss management by following cash control and security procedures, maintaining inventory, and managing labor effectively. Your responsibilities will also include overseeing proper product preparation, rotation, and cooking times, as well as ensuring that health and safety standards are upheld at all times. Other duties may be assigned by the manager as needed.

Responsibilities

  • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure that all employees present a neat clean appearance and wear company uniform.
  • Personally demonstrate that customer needs are the highest priority.
  • Ensure food safety, quality, and accuracy of orders.
  • Resolve customer complaints quickly while maintaining positive customer relations.
  • Greet customers with a smile, being polite and pleasant when speaking with them.
  • Work with urgency and collaborate with management and fellow employees.
  • Cooperate with peers and help others when they need assistance.
  • Demonstrate a positive and enthusiastic attitude with co-workers.
  • Understand the posted work schedule and report to work as scheduled, on time, in uniform, and ready to begin tasks.
  • Accurately record all hours worked using the approved timekeeping system.
  • Take initiative and maintain a high activity level without being told.
  • Provide regular feedback to the RGM on the performance of Team Members.
  • Participate in the training of Team Members and provide ongoing constructive feedback.
  • Handle conflicts constructively and work with RGM to achieve resolution.
  • Assist in Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
  • Oversee proper product preparation, rotation, portioning, cooking, and holding times.
  • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.

Requirements

  • Must be at least 18 years old.
  • Must pass background check criteria and drug test.
  • Must have reliable transportation.
  • Able to do basic business math.
  • Able to stock shelves and coolers.
  • Able to oversee and manage subordinate employees and provide direction.
  • Able to sweep and mop floors, dust shelves, and lift and carry out trash containers.
  • Able to clean the parking lot and grounds surrounding the restaurant.
  • Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.

Nice-to-haves

  • Strong preference for internal promotion from Hourly Champion position.
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