Taco Bell - Hanover, MA
posted 2 months ago
As a member of the Taco Bell franchise team, you will play a crucial role in supporting the Restaurant General Manager (RGM) by running efficient shifts in a self-sufficient manner. This position requires you to take ownership and responsibility for solving problems, while also being open to seeking help from others when necessary. You will be expected to provide guidance and assistance to your fellow team members, fostering a collaborative work environment. Your primary focus will be on ensuring consistent customer satisfaction, maintaining high standards of food safety and quality, and promoting a positive dining experience for all customers. In this role, you will execute the Manager-In-Charge (MIC) Success Routine, ensuring that all responsibilities related to people, customers, and service are completed effectively. You will oversee the completion of Shift Excellence tasks by all team members and ensure that employees present a neat and clean appearance while adhering to the company uniform policy. Your commitment to customer service will be demonstrated through your ability to resolve complaints quickly and maintain positive customer relations. You will greet customers with a smile and work with urgency to meet their needs, while also collaborating with management and fellow employees to create a supportive team atmosphere. Attendance is critical in this role, and you will be expected to understand the posted work schedule, report to work on time, and be ready to begin tasks in uniform. You will utilize the approved timekeeping system to accurately record all hours worked. Your initiative and energy will be key to your success, as you will be expected to take action without being prompted and maintain a high activity level throughout your shifts. Additionally, you will play a vital role in developing people by providing regular feedback to the RGM on team member performance, participating in training, and handling conflicts constructively. You will assist in profit and loss management by following cash control and security procedures, maintaining inventory, and managing labor effectively. Your responsibilities will also include overseeing proper product preparation, rotation, and cooking times, as well as ensuring that health and safety standards are upheld at all times. Other duties may be assigned by the manager as needed.