Taco Bell - Norwood, MA
posted 2 months ago
As a member of the Taco Bell franchise team, you will play a crucial role in supporting the Restaurant General Manager (RGM) by running efficient shifts in a self-sufficient manner. This position requires you to take ownership and responsibility for solving problems, while also being open to seeking help from others when necessary. You will be expected to provide guidance and assistance to your fellow team members, fostering a collaborative work environment. Your primary focus will be on ensuring consistent customer satisfaction, maintaining high standards of food safety and quality, and upholding the company's service expectations. In this role, you will execute the Manager-In-Charge (MIC) Success Routine, ensuring that all responsibilities related to people, customers, and service are completed effectively. You will oversee the completion of Shift Excellence tasks by all team members and ensure that employees present a neat and clean appearance while adhering to the company uniform policy. Your commitment to customer needs will be paramount, as you will be responsible for resolving customer complaints swiftly and maintaining positive relations. Greeting customers with a smile and demonstrating urgency in your work will be essential to creating a welcoming atmosphere. Attendance and punctuality are critical in this role. You will need to understand the posted work schedule and report to work on time, in uniform, and ready to begin your tasks. Accurate timekeeping is also a requirement, as you will be responsible for recording all hours worked. Taking initiative and maintaining a high energy level will be key to your success, as you will be expected to take action without being prompted and go beyond the basic requirements of the job. Additionally, you will be involved in developing your team members by providing regular feedback on their performance and participating in their training. Handling conflicts constructively and working with the RGM to achieve resolutions will also be part of your responsibilities. As an owner of your role, you will assist in managing profit and loss by following cash control and security procedures, maintaining inventory, and managing labor effectively. You will oversee proper product preparation, cooking, and holding times, while also ensuring that health and safety standards are adhered to at all times. Other duties may be assigned by the manager as needed.