About the position
The Non-Congregate Shelter Staff is responsible for supporting the daily operations of hotel-based emergency sheltering for disaster survivors. Unlike traditional congregate shelters, this role focuses on coordination with hotel partners, tracking occupancy, assisting with invoicing and documentation, and ensuring that residents housed in hotels receive timely and accurate services. This position involves limited face-to-face interaction with survivors and relies heavily on administrative, clerical, and communication skills.
Responsibilities
- Coordinate check-in and check-out processes with hotel partners.
- Track resident assignments, occupancy changes, and room status in sheltering systems or spreadsheets.
- Provide information and support to residents regarding shelter rules, available services, and expectations.
- Assist with quality assurance and control (QA/QC) of shelter data and documentation.
- Support invoicing by verifying occupancy data, room rates, and service periods.
- Respond to inquiries from hotel staff, shelter leadership, and partner agencies.
- Document and escalate any incidents, resident needs, or concerns as appropriate.
- Maintain accurate shelter records, logs, and forms.
- Assist with distribution of supplies, meals, or resources when needed.
- Uphold trauma-informed, respectful, and culturally sensitive practices in all interactions.
- Perform other duties as assigned and commensurate with the position.
Requirements
- Prior experience in administrative support, shelter operations, hotel coordination, or customer service preferred.
- Strong organizational and record-keeping skills with attention to detail.
- Ability to work independently and handle sensitive information with confidentiality.
- Comfortable using basic office technology (email, Excel, online forms, etc.).
- Clear and professional communication skills (verbal and written).
- Flexible and able to adapt quickly to changing needs during disaster operations.
- Ability to work variable hours, including evenings, weekends, and holidays, as required.
Nice-to-haves
- Bilingual or multilingual skills are a plus.
