Shareholder Services Program Manager

Goldbelt Incorporated - Juneau, AK

Full-time - Mid Level

Juneau, AK

Management of Companies and Enterprises

About the position

Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971. Join a fast-growing 'forever' company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon, Virginia. At Goldbelt, we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our company's mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit-sharing plans and help support a business model that gives back to the community of shareholders.

Responsibilities

• Develop and oversee the administration of scholarship programs, including application processes, selection criteria, and award distribution.
• Design, implement, and manage various development initiatives such as internship programs, professional development workshops, and mentorship opportunities aimed at providing shareholders with valuable work experience and growth opportunities.
• Coordinate with educational institutions, industry partners, and internal departments to ensure effective program delivery and expansion of opportunities.
• Manage program budgets, ensuring financial accountability and efficiency.
• Manage scholarship budgets, ensuring funds are allocated appropriately and transparently.
• Coordinate outreach to promote various program opportunities to shareholders, including workshops, webinars, and information sessions.
• Evaluate the effectiveness of programs and recommend improvements based on feedback and data analysis.
• Design, implement, and manage internship programs aimed at providing shareholders with valuable work experience and professional development opportunities with the oversight of the department lead.
• Collaborate with internal departments and external organizations to identify internship opportunities and match them with qualified shareholders.
• Monitor and support interns throughout their placements, addressing any issues and ensuring a positive experience.
• Develop and maintain relationships with partner organizations to expand internship opportunities.
• Track and report on the outcomes and impact of various programs, using this data to enhance program offerings.
• Establish and maintain strong relationships with shareholders, providing them with guidance and support regarding available programs.
• Develop and implement communication strategies to keep shareholders informed about shareholder services program updates and opportunities.
• Oversee the planning, organization, and execution of event programs such as workshops, webinars, information sessions, and other shareholder engagement activities.
• Prepare and deliver presentations and reports to senior management on program status, achievements, and challenges.
• Ensure all programs comply with relevant regulations and organizational policies.
• Stay informed about industry trends and best practices in scholarship and internship program management.
• Maintain accurate records and documentation related to program activities.
• Perform other duties as assigned for program creation or management.

Requirements

• Proven ability to design, implement, and manage programs effectively.
• Ability to develop and implement communication strategies.
• Strong interpersonal skills to build and maintain relationships with shareholders, partners, and stakeholders.
• Budget management skills to ensure appropriate allocation and transparency of funds.
• Ability to supervise, mentor, and evaluate program staff.
• Strong leadership skills to guide and motivate the team.
• Strong problem-solving skills to address issues that arise during program implementation.
• Understanding of scholarship and internship program administration, including application processes and selection criteria.
• Strong understanding of Alaska Native cultures and values.
• Sensitivity to cultural issues and the ability to work effectively in a culturally diverse environment.
• Knowledge of relevant regulations and organizational policies related to scholarship and internship programs.
• Ability to ensure programs comply with these regulations and policies.
• Awareness of current trends and best practices in scholarship, internship, and workforce development programs.
• Skills in using data to inform program improvements and reporting.
• Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment.
• Skill in working harmoniously within cross-functional teams to achieve common objectives.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Possesses attention to detail.
• Must have the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates.
• Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences.
• Basic understanding of relevant software, tools, and systems used in the corporate environment. This includes a proficiency in standard software applications, including Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel).

Nice-to-haves

• Master's degree preferred.
• Previous experience working with Alaska Native Corporations (ANCs) and/or previous exposure to Alaska Native cultures.
• Previous government contracting experience.

Benefits

• Competitive base salary commensurate with qualifications and experience.
• Annual incentive compensation plan designed to reward contributions to Goldbelt's success.
• Profit-sharing initiative tied to strategic objectives.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Tax-deferred savings options.
• Supplementary benefits.
• Paid time off.
• Professional development opportunities.