Imagine Learning - All Cities, NJ

posted 7 days ago

Full-time - Mid Level
Hybrid - All Cities, NJ
Publishing Industries

About the position

At Imagine Learning we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best. The SGTI Implementation Manager is the primary owner of the business relationship between the company and the customer. This position is responsible for the customer's success with the SGTI offering and is accountable for customer retention, growth and adoption, satisfaction, and stakeholder value. This position leads SGTI client implementation and provides ongoing support within the SGTI department.

Responsibilities

  • Serve as the key point of contact for the onboarding and ongoing support of strategic SGTI clients.
  • Conduct and lead pre-implementation meetings which include critical and strategic conversations about instructional goals for students with their assigned strategic clients.
  • Ensure the SGTI launch is seamless, including providing the client with resource materials such as family letters, rosters, schedules, student access information, and other agreed-upon materials before the target start date as outlined by the client contract.
  • Consult with school and district administrators to promote small group targeted instruction fidelity to ensure students demonstrate growth and meet learning goals.
  • Conduct regular customer check-ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key updates as they occur.
  • Ensure full compliance and accountability with all state and customer policies and processes including data reporting requirements.
  • Provide written communication to customers to update them on small group attendance concerns.
  • Collaborate with internal teams to drive partner adoption and success.
  • Serve as an informed thought partner to customers in all issues related to implementation rollout, leading to the successful adoption of company services and products.

Requirements

  • Bachelor's degree in a related field and 4+ years of experience managing customer relationships at an education technology company; or an acceptable combination of education and experience.
  • Direct and proven work experience with establishing strategic outcomes and measurements.
  • Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration.
  • Experience working with and presenting results to senior-level executives preferred.
  • Ability to quickly establish rapport with all levels of personnel, up to and including Superintendent and Chief Academic Officer.
  • High-energy level demonstrated drive to succeed, and a sense of urgency.
  • Ability to use and interpret data analytics and spreadsheets.
  • Experience within a fast-paced, growth organization is ideal.
  • Excellent communication skills and analytical skills.

Benefits

  • Multiple health, dental, and vision plans, including medical plans with zero employee premiums
  • 401k plan with a company match
  • 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day
  • Paid Time Off
  • Comprehensive maternity and fertility/family building benefits
  • Paid bonding leave when a new child joins your family
  • Access to on-demand mental health resources
  • Life and short and long-term disability insurance
  • Pre-tax savings plans
  • Paid volunteer time off
  • A wide variety of professional development programs, including tuition reimbursement
  • Work from home opportunities that foster work/life balance
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