Services Technical Consultant

Dayforce

4d•CA$67,700 - CA$120,900

About The Position

The Technical Services team guides clients through the lifecycle of delivering third-party flat file integrations as part of an overall Dayforce HCM implementation. This team helps clients achieve a successful go-live experience by coordinating internal and external stakeholders to complete activities that enable the transmission of business-critical data such as benefits enrollment, COBRA, payroll contributions, and HR demographic information to third-party vendors. As a Technical Services Consultant, you will be part of a business segment team supporting client implementation projects across North America. You will collaborate with subject matter experts and leverage the broader team’s expertise while working in a supportive and highly collaborative environment. We are seeking experienced consultants who can confidently manage multiple files and implementation projects simultaneously while maintaining a proactive, customer-focused approach.

Requirements

Bachelor’s degree or equivalent experience.
5+ years of experience in Human Capital Management consulting.
Strong client relationship management skills.
Ability to manage multiple projects and clients simultaneously while balancing priorities.
Excellent organizational, communication, collaboration, and consulting skills.
Ability to lead and facilitate client workshops and working sessions.
Ability to explain technical concepts in clear, business-focused language.
Understanding of common Human Capital Management (HCM) business practices.
Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice To Haves

Exposure to project management methodologies and practices.
Experience working with SaaS or cloud-based software environments, including HRIS systems.
Working knowledge of payroll contribution, benefits eligibility, and HR data files.
Ability to interpret vendor technical specifications and analyze vendor feedback.
Experience supporting complex integrations in enterprise software implementations.

Responsibilities

Provide consulting services to clients throughout the implementation lifecycle.
Translate client business requirements into flat file integration requirements.
Partner with offshore teams to review mapping documents and support file development activities.
Coordinate internal stakeholders including Project Managers, Project Sponsors, Service Consultants, and Mappers to achieve implementation deliverables.
Manage external stakeholders including clients and third-party vendors.
Identify, assess, and communicate project risks proactively.
Analyze export files, investigate issues, and determine appropriate resolution paths.
Manage the end-to-end delivery of export file integrations.
Support clients in achieving successful and timely go-live outcomes.