Services Project Manager - Oil, Gas & Marine

Caterpillar•Houston, TX

1d•Onsite

About The Position

The Services Project Manager – Oil and Gas & Marine will be the bridge between Services Execution, Marketing and Digital (SEMD) Contracts team and field Operations teams to ensure service contracts are onboarded in a timely and cost-effective manner. Responsibilities include equipment procurement, installation, digital onboarding, troubleshooting issues, establishing metrics and reporting. This position requires 5 days onsite.

Requirements

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Nice To Haves

PMP certification/Six Sigma Certification
Field experience with Oil & Gas and Marine CAT products, Product link equipment (PLE) and other remote monitoring devices troubleshooting
Advanced knowledge of Excel, MS PowerPoint, and MS Project
Knowledge of Power BI, Power Apps and Power Automate is highly desirable
Good knowledge of Caterpillar policies, standards, procedures, and a broad understanding of Caterpillar’s organization.

Responsibilities

Develop detailed project plan for contract onboarding and execute the plan to meet customer timelines and contract cost requirements
Manage the procurement of all required equipment and support hardware for services contracts by working with internal CAT factories and CAT dealers as needed.
Plan and execute the installation of all contracted equipment by working with customers, CAT dealers and internal CAT support teams
Ensure all contracted equipment is digitally onboarded and meets contract and operations team remote monitoring requirements
Troubleshoot and resolve field issues with urgency during equipment onboarding and digital connectivity checks with customers and CAT dealers
Have a thorough knowledge of Services business processes and manage multiple contracts globally
Demonstrate thorough knowledge of Caterpillar Inc.; its products and services; its internal systems, processes, and procedures; and its relevant external influences (competitors, laws and regulations, market conditions, etc.) to meet or exceed customer expectations
Serve as the principal communicator with customers, dealers, and internal stakeholders regarding contract onboarding