SERVICES ADMINISTRATOR

$64,656 - $64,656/Yr

JACKSON PUBLIC SCHOOLS MS - Jackson, MS

Full-time - Mid Level

Jackson, MS

About the position

The Services Administrator is responsible for enhancing IT service delivery and efficiency within Jackson Public Schools. This role involves managing IT infrastructure, supporting IT staff, and implementing innovative solutions to improve departmental performance. The administrator will also ensure adherence to IT security protocols and collaborate with various departments to align IT services with organizational needs.

Responsibilities

• Provide support to the IT staff for the delivery of high-quality IT solutions and user support.
• Configure and manage District technology applications such as voice, identity management, copy/print, EPP, and device management.
• Develop and implement IT service strategies, policies, and procedures to enhance operational efficiency.
• Evaluate current District technologies for potential enhancements and system upgrades and perform upgrades as necessary and required.
• Member of the District Cybersecurity team.
• Assist with network-related and system administration-related services as needed.
• Recommend changes and efficiencies to improve both services and security.
• Foster a culture of collaboration, innovation, and continuous improvement within the IT team.
• Provide mentoring and training opportunities to nurture technical skills and leadership potential within the IT team.
• Implement and uphold IT security protocols in all systems to protect sensitive data through adherence to industry standards, regulations, and data protection laws.
• Stay informed about technological advancements and trends in the IT field, proposing innovative solutions to enhance organizational performance.
• Lead IT-related change initiatives, ensuring smooth transitions and minimal disruptions to user operations.
• Collaborate with other departments to understand their IT needs and ensure alignment of IT services with overall business requirements.

Requirements

• Bachelor's degree in a relevant field such as computer science, information technology, or a related discipline is preferred.
• Minimum of 3 years of experience in IT management, demonstrating expertise in IT services and infrastructure management that includes LAN/WAN and Microsoft Windows management.
• CompTIA IT Operations Specialist (A+/Network+) required; certification must be obtained within one year of hire if not already certified.
• Microsoft 365 Certified: Endpoint Administrator Associate and Microsoft Certified: Security, Compliance, and Identity Fundamentals required; certification must be obtained within one year of hire if not already certified.
• In-depth understanding of IT systems, networks, security practices, and emerging technologies.
• Experience with network monitoring and troubleshooting tools.
• Experience in Microsoft Windows systems management, including Windows 10, 11 and Active Directory.
• Excellent communication skills both verbal and written, with the capability to convey technical concepts to non-technical stakeholders.
• Strong problem-solving abilities and a proactive approach to resolving IT-related challenges.
• Ability to work independently and collaborate with cross-functional teams.

Benefits

• Salary of $64,656.00 annually
• Travel reimbursement when applicable
• Full-time position with 230 days employed per school year