Mid- Level ServiceNow Developer (REMOTE)

Koniag Government Services•Washington, DC

3d•Remote

About The Position

Koniag Management Solutions, LLC (KMS), a Koniag Government Services company, is seeking a motivated ServiceNow Developer to join our IT team and contribute to the design, development, and implementation of ServiceNow (SNOW) solutions that support our business operations. This role offers an excellent opportunity for a junior to mid-level developer to grow their ServiceNow expertise while working on diverse projects and learning from senior team members. The ideal candidate will have foundational ServiceNow experience and a strong desire to advance their technical skills. The position is remote and requires the candidate to be able to obtain a Public Trust.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience
Minimum 1-4 years of hands-on ServiceNow development experience
Experience with at least (2) full lifecycle ServiceNow implementations (Design through O&M)
Experience working with at least one ServiceNow module (ITSM, ITOM, ITBM/SPM, CSM, HR, or others)
Practical experience with ServiceNow development tools and scripting
Working knowledge of JavaScript and ability to write functional scripts
Understanding of ServiceNow platform basics including tables, forms, lists, and UI configuration
Experience with ServiceNow development tools: Business Rules, Client Scripts, UI Policies, Script Includes, Workflows
Basic understanding of web technologies: HTML, CSS, XML, and JSON
Familiarity with REST and SOAP APIs and basic integration concepts
Basic understanding of ITIL processes (Incident, Problem, Change, Service Request)
Fundamental database concepts and querying capabilities
Ability to follow technical documentation and coding standards
Strong willingness to learn and develop new technical skills
Good analytical and problem-solving abilities
Effective communication skills with ability to ask clarifying questions
Team player who collaborates well with others
Ability to manage time effectively and meet deadlines
Attention to detail and commitment to quality work
Customer service mindset with focus on user experience
Adaptability and openness to feedback and coaching
Self-motivated with ability to work with moderate supervision
Ability to obtain a Public Trust

Nice To Haves

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD) or working toward certification
Exposure to Service Portal or UI Builder development
Experience with Flow Designer
Familiarity with SNOW reporting and dashboards
Experience with SNOW Update Sets and source control concepts
Understanding of SNOW IntegrationHub basics
Basic knowledge of Agile/Scrum development methodologies
Basic project coordination or task management experience
Experience with ticketing or workflow systems
Demonstrated ability to learn technical concepts quickly
Participation in ServiceNow community forums or user groups
Training or documentation creation experience
Basic understanding of business process analysis
Problem management and troubleshooting experience

Responsibilities

Configure and develop ServiceNow applications and modules, primarily in ITSM and other platform capabilities
Develop and maintain workflows, business rules, UI policies, client scripts, and catalog items
Assist with system integrations between ServiceNow and other applications using REST, SOAP, and integration tools
Write and maintain clear, well-documented code following established development standards
Participate in requirement gathering sessions with business analysts and stakeholders
Perform unit testing and support user acceptance testing activities
Troubleshoot and resolve technical issues within the ServiceNow platform with guidance from senior team members
Participate in code reviews and incorporate feedback to improve development skills
Assist with platform upgrades, testing, and release management activities
Create and update technical documentation for configuration and customization work
Stay current with ServiceNow platform updates and participate in training opportunities
Support production incidents and service requests as needed
Support Agile development approach for feature and platform delivery
Support change management activities related to ServiceNow implementation