Service Writer - Heavy Duty Fleet Shop

About the position

Heavy Truck Service Writer Position Available in Busy Fleet Shop. The position requires managing operations in a fast-paced environment, focusing on customer service and communication. The ideal candidate will thrive in an entrepreneurial environment and have the desire to manage their own operation.

Responsibilities

• Run weekly BIT/Opacity reports in Fusion of units upcoming/due/past due.
• Create spreadsheets in MS Excel of unit locations and dates due for both BIT and Opacity.
• Utilize Fusion L/R contract to locate customer contact information for specific units, for use of notification of upcoming Preventative Maintenance.
• Notify customers by email and/or phone, to schedule clients to bring equipment in or set up on-site appointments.
• Distribute work to assigned team/fleet-techs to perform on-site or in-house PM services.
• Assist in daily yard checks, locate, and verify units on yard are current on BIT, PM, or Opacity services.
• Review incoming work orders from services performed and update on fusion and/or notify client of any follow-up/major repairs needed.
• Issue back-up data or records to clients, should they require back up for their files.
• Schedule outside vendors to perform services outside our service range or hours.
• Arrange a sub-unit with the Rental department for leased customer units that are brought in for service or repairs.
• Open, process and scan all work orders for BIT's, PM's, Opacity's, and follow-ups.

Requirements

• Must have prior experience as a service writer in a commercial transportation shop.
• A high level of business ethics and confidentiality.
• Excellent interpersonal and customer-facing skills.
• Strong communication skills, both written and verbal.
• The flexibility and willingness to learn.
• The ability to work as part of a team.
• The ability to work accurately, with attention to detail.

Benefits

• Weekly Paychecks
• Direct Deposit Available
• Safety Incentives up to $300 Quarterly
• Medical, Dental & Vision Coverage
• Employer Paid Life and AD&D Insurance
• 401K with Company Match
• Vacation and Holiday Pay
• Employee Discount Programs