Service Technician
About The Position
Pella is seeking a Service Technician to serve our customers in the Chicago area. The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. This is a full-time position. Work schedule is Monday – Friday, with a 6:00 AM start time. Must have general construction knowledge and a valid driver's license.
Requirements
- General construction knowledge
- Valid driver's license
Responsibilities
- Provide quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field.
- Diagnose product issues in the field.
- Determine and perform the correct resolution for product issues.
- Communicate accordingly with customers and internal service team.
- Ensure all customer service calls are completed in a timely, accurate, and efficient manner.
- Maintain a customer-focused attitude.
Benefits
- Starting hourly pay rate $34.20 with overtime options
- Company truck
- Company cell phone
- Full benefits package which includes medical, dental, and vision begins the first of the month following start date
- Health savings and flex spending accounts
- Company paid life insurance
- Company paid short/long term disability insurance
- 401k with company match
- Vacation time
- Sick time
- Company paid holidays
- Direct deposit
- In-depth training program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
