Service Technician

J and J - Wichita, KS

Full-time - Entry Level

Wichita, KS

Chemical Manufacturing

About the position

As an ICEE employee, you will receive excellent industry training, a company vehicle and gas card, technical school tuition reimbursement, and more. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card. Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members.

Responsibilities

• Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed.
• Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
• Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
• Reviews service orders and service performed with the respective supervisor.
• Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
• Documents all work performed and closes out all activities upon completion.
• Clearly communicates with both customers and co-workers.
• Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
• Performs other duties as assigned by Supervisor.

Requirements

• High School Diploma or equivalent.
• Strong mechanical background.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a valid Driver's License.
• Ability to lift 55 lbs. or more on a regular basis.
• Occasional lifting in excess of 70 lbs. required.
• Willing and able to drive more than 40% of the time.
• Must have and wear steel-toed shoes.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with beverage dispensing equipment.

Benefits

• Competitive pay starting at $22 per hour (or more based on experience and qualifications).
• Excellent industry training.
• Company vehicle and gas card.
• Technical school tuition reimbursement.