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J and J - Milwaukee, WI
posted 9 days ago
About the position
Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.
Responsibilities
- Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
- Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed.
- Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
- Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
- Reviews service orders and service performed with the respective supervisor.
- Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
- Documents all work performed and closes out all activities upon completion.
- Clearly communicates with both customers and co-workers.
- Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
- Performs other duties as assigned by Supervisor.
Requirements
- Candidates must reside within a 30-minute radius of Milwaukee, WI.
- High School Diploma or equivalent.
- Strong mechanical background.
- Graduate of Technical or Vocational school, preferred.
- Must possess and maintain a valid Driver's License.
- Ability to lift 55 lbs. or more on a regular basis.
- Occasional lifting in excess of 70 lbs. required.
- Willing and able to drive more than 40% of the time.
- Must have and wear steel-toed shoes.
Benefits
- Paid holidays, sick time and Paid vacation.
- Birthday Holiday (Must be used within Employee Birthday Month).
- Medical, Dental, Vision Insurance.
- Employee Stock Purchase Program.
- Life Insurance.
- 401 (k) Plan.
