About the position
At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. Life as a Service Technician means that everyday is a new opportunity! In this role, you are next-in-line to the Service Manager and will operate daily maintenance responsibilities under their mentorship and direction. As a true extension of the Kairoi Servant Leadership team; you will ensure that resident’s homes are well maintained, the community is running at its best, and that vacant homes are fully prepared for their future residents.
Responsibilities
- Respond to resident maintenance requests and concerns in a timely, respectful, and professional manner.
- Ensure that vacant apartment homes are made ready for new residents.
- Help organize and inventory maintenance equipment, materials, and supplies.
- Assist in community inspections and keep the community free of trash and debris.
- Participate in the on-call rotation for after hour emergencies.
- Act as the Service Manager’s backup when they are unavailable.
- Complete service tasks during emergencies or on-call situations.
- Maintain open communication with the Service Manager and Community Director regarding service and community updates.
- Assist the Service Manager on special maintenance projects such as preventive building maintenance, mechanical components, and pool equipment.
Requirements
- A minimum of 2-4 years of experience in apartment home repair including general carpentry, basic plumbing, basic electrical knowledge, along with mechanical and equipment repairs.
- Bilingual (Spanish/English) is preferred.
- EPA and HVAC certifications, or the willingness to obtain them, are required.
- Knowledge of OSHA safety rules and regulations.
- Excellent customer service and a positive resident experience focused mentality.
- Ability to work a flexible schedule if necessary and willingness to be on-call for emergencies.
Benefits
- Competitive Compensation based on experience and community with performance-based incentive opportunities.
- Health & Wellness Benefits including medical, dental, vision, life insurance, and short and long-term disability.
- 401k program with a company match.
- Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
- Private discount network for travel, restaurants, gifts, experiences, and more.
- Training opportunities for personal and professional growth.
