Service Technician Res

$100,000 - $100,000/Yr

Epperson - Service Experts - Bluffton, SC

Full-time - Entry Level

Bluffton, SC

About the position

The Service Technician role at Service Experts involves performing diagnostic and service work on residential and light commercial HVAC equipment. The technician will work under minimal supervision, ensuring customer satisfaction through effective communication and problem resolution. This position offers opportunities for professional growth and advancement within the company.

Responsibilities

• Perform residential and/or light commercial service and maintenance calls under minimal supervision.
• Analyze, diagnose, and resolve customer problems in a courteous and timely manner.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment.
• Inspect equipment and perform diagnostics to identify potential problems.
• Complete routine maintenance and equipment cleaning as needed.
• Deliver and remove parts and equipment needed for service work.
• Record all required information on customer calls using a hand-held device.
• Complete all forms and paperwork accurately and in a timely manner.
• Collect payment from customers and communicate with dispatch regarding status reports.
• Provide excellent customer service and maintain high levels of customer satisfaction.
• Promote products and services to customers and generate sales leads.
• Ensure company property, vehicles, and tools are maintained and accounted for.
• Represent the company professionally and ethically in all business matters.
• Follow standard procedures and ensure company vehicle is properly stocked.

Requirements

• High school diploma or GED with additional training and 8+ years' experience in HVAC with technical training certification required.
• Valid licensing or certification as required by federal, state, or local laws for the geographical work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, and ventilation equipment.
• Proficient mechanical aptitude and ability to operate necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting HVAC systems.
• Ability to start up and balance airflow and align belts and pulleys with little supervision.
• Proficient at installing basic duct fittings and troubleshooting electronic air cleaners and refrigeration systems.
• Effective communication skills to resolve customer issues and complaints.
• Valid driver's license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.

Nice-to-haves

• Experience with advanced HVAC systems and technologies.
• Additional certifications in specialized HVAC areas.

Benefits

• Top pay for top performers with incentive and bonus opportunities.
• Generous PTO with 20 paid days off in the first year and 25 days after the second year.
• No layoffs during slow seasons due to extensive customer base.
• Company-sponsored Medical, Dental, and Vision Insurance programs.
• Company-provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy for skill enhancement.
• Best-in-class 401(k) Retirement Savings Plan with company matching contributions.
• Company-paid employee Life Insurance with options for family coverage.
• Short-term and long-term disability insurance options.
• Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs.