Service Support Associate

LinkUs Enterprises • Fresno, CA

13h • Onsite

About The Position

Service Support Associate Job Summary: At LinkUs, we’re proud to be an Employee-Owned Company dedicated to delivering exceptional value to our customers through top-tier service. Our team is driven by a “Can Do” attitude, with a strong focus on collaboration and achieving success together. We are committed to integrity, hard work, loyalty, and providing quality customer service and solutions. We adapt, overcome, and win as a team! We are looking for a dynamic and enthusiastic individual to join our Service Support team! As a vital part of our support structure, this team serves as the hub for the Field Operation team across seven states. This position is set in a call center environment where you will interact with technicians and customers via phone and a variety of computer systems. This is a fast-paced role with a high call volume that offers both challenges and rewards. This position also has sales incentive opportunities. If you’re eager to learn and grow, this is the perfect team for you!

Requirements

• Proficiency with Microsoft Office Suite, including Excel
• Typing speed of at least 40 words per minute
• Previous experience in customer service, call centers, or sales roles
• Strong communication and interpersonal skills
• Eagerness to learn, grow, and adapt in a fast-paced environment

Nice To Haves

• Bilingual skills are a plus

Responsibilities

• Serves as a point of contact between field technicians and customers
• Handling high-volume inbound and outbound calls
• Use multiple computer programs to input and track service requests
• Provide exceptional customer service and problem-resolution
• Offer solutions to customers – new products, new internet, new services, etc.
• Work collaboratively with team members to ensure timely and effective solutions
• Other tasks as assigned

Benefits

• Medical
• dental
• vision
• Short-term and Long-term disability
• AD&D and Life
• Critical Illness
• Accident
• PTO
• joining the ESOP!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed