Service Shop Supervisor

About the position

The Service Shop Supervisor is responsible for directing, planning, coordinating, and participating in performing customer service activities such as shop and maintenance, application and operational integrity.

Responsibilities

• Implement policies for operating, such as hours of operation, workers required, duties, scope of operation, cleanliness of shop, and estimates for products and services provided.
• Responsible for working closely with PSSR's and Sales Rep to provide solutions to customer requests.
• Promotes a desired work environment between all divisions.
• Prepares work schedules and assigns workers to specific duties such as maintenance and repair work to maximize customer satisfaction.
• Opens and closes work orders, takes service calls and performs on-call duties as required.
• Insures safety policies are upheld throughout the shop and the field.
• Analyzes and resolves work problems, or assists workers in solving work problems.
• May perform activities of workers supervised.
• Pro-actively establish effective relationships and support others in achieving high performance.
• Demonstrate professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
• Influences people rather than demand others.
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Spend large portion of workday in communicating orally in person and by phone.

Requirements

• Requires four to seven years related experience and/or training or equivalent combination of education and experience.
• Must possess hands on knowledge in most areas of responsibility.
• Ability to read, write, and interpret correspondence with other employees and customers, in verbal, written, and diagram form.
• Basic math skills.
• Ability to apply independent judgment to situations, while also working cooperatively to achieve solutions.
• Availability to work first shift, but flexible and willing to work weekend, holiday, and evening hours as needed to accomplish tasks by assigned deadlines.
• Tolerance for performing complex tasks while experiencing numerous interruptions.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Comprehensive benefits package