Service Sales Manager

SYNTEGON • Raleigh, NC

6d • Hybrid

About The Position

The Aftermarket Sales Manager is responsible for leading the sales process from lead generation to order fulfillment for Syntegon food packaging equipment. The role also involves improving customer satisfaction by working with Syntegon resources to address customer needs and technical specifications. This position requires a team-oriented individual who can build strong relationships with customers and internal teams.

Requirements

• Bachelors degree in engineering, science or a business related field. In lieu of degree, a combination of experience and education may be accepted.
• Additional related experience in sales, project management, or technical roles for Capital Equipment may replace the degree requirements.
• 2+ years of sales experience including territory management and customer relations within the capital equipment industry OR 2+ years of customer and technical skills gained working in a field service, technical helpdesk or project management capacity.
• 50% Travel Domestically and Internationally

Nice To Haves

• In-depth knowledge or hands-on experience in the assigned sector.
• Proven track record in aftermarket sales.
• Ability to thrive under pressure, executing mid-to-large capital sales transactions.
• Strong patience, persistence, and professionalism to manage long, complex sales cycles.
• Proven success in breaking into new markets, establishing new customer relationships, and expanding existing networks through effective networking.
• Highly developed skills in planning, self-management, and working independently.
• Strong problem-solving skills
• Outstanding communication abilities—both verbal and written with expertise in delivering persuasive presentations.
• Strong service orientation
• Excellent collaboration with customers and team members globally.

Responsibilities

• Drive lead generation and manage the sales pipeline through to order intake.
• Represent the full portfolio of aftermarket products including Field Service, Parts, Modernization, and Training.
• Build and maintain positive relationships with customers, developing a deep understanding of their organization to identify key decision-makers and understand the business strategy and goals.
• Develop and execute a regional sales strategy in collaboration with stakeholders.
• Use CRM tools consistently to document meetings and project details.
• Monitor market trends and competition to provide feedback and strategic insights.
• Collaborate with new equipment sales teams to foster ongoing business with existing customers.
• Provide support throughout the project cycle, ensuring customer satisfaction and smooth project delivery.

Benefits

• Medical, Dental, Vision, and Prescription plans starting from your first day.
• 401(k) plan with a generous company match to help you plan for the future.
• Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance for your peace of mind.
• Education Assistance Program to support your continued learning and development.
• Paid Time Off to recharge and enjoy your personal time.
• Access to our Employee Assistance Program for confidential counseling and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level