Service & Operations Support

Dynaserv Ltd - Davie, FL

Full-time - Entry Level

Davie, FL

About the position

The Service & Operations Support role at DynaServ involves serving as the first point of contact for client inquiries and requests, ensuring a high level of client service. The position requires performing general administrative duties to support client service experiences and tracking issues to resolution. The role emphasizes strong customer service skills, effective communication, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Promptly and professionally answer client customer service line.
• Determine nature of client requests, enter into ERP, assign to appropriate department/manager, and track to completion.
• Regular and timely follow up on client requests with operations.
• Basic proposal creation and sending seasonal proposals to clients.
• Accurately prepare bids for common, straightforward landscape value-added services.
• Analyze reports and job data for discrepancies or issues and share findings with ROM and Branch Manager.
• Work with field operations team on ensuring labor compliance requirements are met.
• Process and review accepted work orders for accuracy of billing and description information into ERP and accounting system.
• Timely and accurate processing of non-recurring accounts receivable invoicing.
• Assist in organization of company functions and meetings including facility allocation and catering.
• Provide general clerical duties, including typing, faxing, scanning, answering phones, greeting visitors and filing.
• Assign system general Purchase Orders upon request as needed.
• Assist with payroll process as needed.
• Reconcile vendor invoices against open PO report as needed.
• Regularly maintain and update the procedural manual as it relates to this position.
• Manage client portal activity for in and out of contract services.
• Other duties as assigned.

Requirements

• High School diploma or equivalent; BA in Business Administration or 4 years related work equivalent in experience.
• 2-4 years related work experience.
• Valid driver's license.
• Strong internal and external customer service skills.
• Ability to demonstrate a positive professional demeanor and contribute to a culture of excellence.
• Effective oral and written communication skills.
• Demonstrated ability to timely and proactively follow up on and resolve problems.
• Proven track record of very high attention to detail and organization.
• Proven ability to work within time constraints with limited supervision.
• Ability to prioritize workload and change direction quickly depending on deadlines.
• Strong understanding of Microsoft Office Suite and ERP systems.
• Strong understanding of CA labor unions requirements.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to adjust to changing priorities and handle multiple tasks simultaneously, with attention to detail.
• Bi-lingual English/Spanish preferred, including ability to read, interpret and translate documents and make verbal presentations.

Nice-to-haves

• Bi-lingual English/Spanish skills.

Benefits

• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Gym membership
• Health insurance
• Opportunities for advancement
• Paid Time Off starting at 2 weeks per year
• Sick Pay in accordance with applicable state or local ordinance
• 7 Paid Holidays
• 3 Days Paid Bereavement
• 5 Days Paid Jury Duty
• Employee Equity Program
• On-Demand Pay Through A Partnership with DailyPay
• Referral Bonuses Programs
• Education Assistance
• Best-in-Class Learning Management System
• Career Advancement Opportunities