Service Operations Scheduler - Data Centers

Carrier•Charlotte, NC

5d•$64,500 - $129,500•Onsite

About The Position

The Service Operations Scheduler is responsible for matching technician resources with specific customer requirements and ensuring the seamless execution of Data Center (DC) service activities. This role requires a thorough understanding of technician availability and project timelines, coordinating resources to guarantee continuous onsite coverage for startup, commissioning, warranty, and repair tasks at DC sites.

Requirements

Bachelor’s degree with 2+ years of experience in scheduling, operations, or project coordination; OR Associates Degree with 4+ years’ of experience in scheduling, operations, or project coordination; OR High School Diploma or GED and 6+ years’ experience in scheduling, operations, or project coordination.

Nice To Haves

Experience supporting teams or working within a team environment.
Strong organizational and time-management skills, with the ability to manage multiple priorities.
Excellent communication and collaboration skills.
Proficiency in Microsoft Office Suite, especially Excel and Word.

Responsibilities

Match technician resources with customer requirements to support DC service execution.
Maintain a comprehensive understanding of technician availability and coordinate assignments for all DC service activities.
Ensure continuous onsite coverage by allocating DC technicians to projects based on timelines and staffing needs.
Collaborate with HR business partners, area managers, and service managers to gather input on technician availability, identify capacity constraints or excess, and communicate findings to the DC national leader.
Work closely with DC project managers, service managers, and foremen to keep the master schedule updated with travel, time-off, and training information.
Publish daily updates on technician resource availability, schedules, and requirements.
Build and communicate travel packages and logistics for DC technicians.
Book DC technicians’ travel arrangements and manage expense reports as required.