Service Operations Coordinator

About the position

As an Operations Coordinator, you will support workshop service operations, ensuring efficient service delivery, high-quality customer experience, and continuous process improvement. You will coordinate service work orders, manage invoicing and expense tracking, ensure quality control, support workshop processes, provide timely updates, and drive continuous improvement.

Responsibilities

• Open and manage service work orders (SWOs), ensuring clear communication with service managers and resolving discrepancies.
• Accurately record time, travel expenses, and service bookings; issue clean invoices within five business days.
• Oversee work quality, productivity, and workshop processes to improve end-product reliability and customer satisfaction.
• Design and implement efficiency-boosting processes, track technician safety and time efficiency, and monitor service margins.
• Keep stakeholders informed on project schedules and proactively resolve service-related issues.
• Identify opportunities to enhance service operations and support the growth and cross-training of workshop staff.

Requirements

• Associate’s or Bachelor’s degree in procurement, supply chain, technical science, or a related field – or equivalent experience (minimum of 3 years in a related role).
• Experience in the maritime and energy industries is preferred.
• Familiarity with reading technical drawings (standard and metric measurements) and interpreting technical documents is a plus.
• Exceptional communication and negotiation skills.
• Proficiency in Excel, Word, PowerPoint, and ERP systems.
• Ability to perform multiple tasks, manage priorities, and maintain accuracy under deadlines.
• Reliable, self-motivated, and able to work independently and with cross-functional teams.

Benefits

• Medical, Dental, Vision Insurance
• 15 Days PTO
• 10 Paid Holidays
• Life & AD&D Insurance
• Short & Long-Term Disability
• 401K with Company Match
• Pet Insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft
• Health Advocate, Tuition Assistance
• Maternity & Paternity Leave, Adoption Aid