ServiceNow Engineer IV

About the position

The highly skilled ServiceNow Engineer IV will focus on improving user experience, optimizing workflows for process improvements, and identifying low-code opportunities for both technical and business stakeholders. Your role will involve leveraging expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.

Responsibilities

• Enhance User Experience: Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.
• Process Optimization: Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
• Low-Code Solutions: Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
• Feedback and Adoption: Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
• Training and Support: Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
• Best Practices: Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize 'QA and Security First' in all implementations.
• Team Support and Issue Resolution: Assist in troubleshooting production issues, manage time effectively, work independently to meet deadlines.

Requirements

• Bachelor's Degree and 8+ years of experience in related field or possess an equivalent combination of education and experience.
• 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
• 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.
• 8+ years of experience delivering IT solutions to business initiatives.
• Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management.
• Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
• Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
• Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
• Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
• Experience delivering solutions utilizing Agile methodologies.

Nice-to-haves

• Certified System Administrator
• IT Service Management (Preferred)
• Certified Application Developer (Preferred)

Benefits

• Medical, dental, and vision insurance
• Wellness programs
• Retirement plans
• Generous paid leave