Service Now Administrator

AccentCare - Austin, TX

Full-time - Mid Level

Austin, TX

Nursing and Residential Care Facilities

About the position

As a ServiceNow Administrator at AccentCare, you will be responsible for the configuration, maintenance, and optimization of the ServiceNow platform. This role involves working closely with business stakeholders, developers, and IT teams to ensure that ServiceNow operates efficiently, meets organizational needs, and supports key business processes. You will be tasked with administering the platform, managing incidents and changes, creating custom reports, and ensuring compliance with best practices.

Responsibilities

• Configure and maintain the ServiceNow platform.
• Optimize ServiceNow to meet organizational needs.
• Administer the platform and manage incidents and changes.
• Create custom reports and dashboards.
• Ensure compliance with best practices in ServiceNow administration.

Requirements

• Bachelor of Science in Computer Science, Business or related field or equivalent work experience.
• 2+ years of experience as a ServiceNow Administrator or in a similar role.
• Experience with ITIL processes and ServiceNow modules (Incident, Change, Problem, Asset, Service Catalog, etc.).
• Hands-on experience with ServiceNow customization, scripting (JavaScript, GlideScript), and workflows.
• Familiarity with ServiceNow integrations, including REST and SOAP web services.
• Experience with ServiceNow updates, patch management, and version control.
• ServiceNow Certified System Administrator (CSA) certification required.

Nice-to-haves

• Additional certifications in ITIL or specific ServiceNow modules.

Benefits

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development
• Company-matching 401(k)
• Flexible spending and health savings accounts