Service Marketing Manager - MDP/ALD Service Business Unit - (E5)

$148,000 - $203,500/Yr

Applied Materials - Albany, NY

Full-time - Senior

Albany, NY

Machinery Manufacturing

About the position

This role is responsible for all business aspects of Applied Materials MDP/ALD Service Business Unit - Service Product Segment supplying the semiconductor industry. This person will engage cross-functionally to drive all aspects of the business and product lifecycle to deliver to customer and business expectations. This is a high growth business opportunity within Applied Materials Global Service Division.

Responsibilities

• Leads regional business and customer strategy, planning and execution for the North American and European regional service business
• Builds understanding of regional and customer specific market requirements to provide inputs on customer and market requirements for product development needs
• Responsible for service product marketing activities, developing opportunity value proposition, business sizing, sales opportunity analysis, Go-To-Market strategy including 7Ps of service marketing
• Leads the development of pricing models/strategy, financial plans, business case assessment and analytics for the service opportunities
• Engages directly with customers, business development, service sales, field service and other value chain partners to deliver to business and stakeholder expectations
• Sponsors/drives inorganic growth activities and partnership development to support business execution and delivery
• Drive program and business outcomes utilizing applied and industry best practices/processes (CRM, SF, ERP etc.)
• Deeply engages with technical application and product development execution to ensure program success (Performance/Capability, Cost, Timing)
• Full product lifecycle ownership facilitating PDP and end of life support programs
• Drives activities for the Service Business Unit through strong cross-functional engagement across multiple geographies & external partners in Sales, Marketing, Engineering, Operations, Finance, Legal etc. to deliver to release schedules and business financials
• Makes customer and management presentations on Service Business Unit business to support sales opportunity development, strategic and business planning, and service opportunity penetration
• Communicates business progress and execution to senior executive and stakeholders to successfully secure necessary support and resources to deliver to growth expectations
• Uses business analytics tools to support internal business analysis and reporting

Requirements

• Higher Degree or equivalent experience with minimum 7+ years of industry experience
• Demonstrates depth and/or breadth of expertise in Wafer Fabrication Equipment and Metal and Atomic Layer Deposition Products operation and business
• Demonstrates understanding of service business principles
• Customer focused - Strong business and commercial acumen with previous regional leadership, management, or marketing/sales experience
• Strong program management and technical acumen with past product marketing experience
• High financial acumen and analytical/data-oriented decision-making style
• Strong analytical skills and experience using Microsoft Excel
• Positive can-do entrepreneurial attitude that builds support
• Strong communication skills and interpersonal presence that extends confidence and humility
• Experience building and delivering executive level presentations
• Ability to innovate and solve unique and complex problems with broad impact on the business
• Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (technologists, engineering, Ops, finance, marketing, strategy)
• Ability to anticipate customer needs, business and regulatory issues; recommend product, process or service improvements
• Excellent time management and project management skills

Benefits

• Comprehensive benefits package
• Participation in a bonus and a stock award program, as applicable