Service Manager

Convene•Boston, MA

3h•$65,000 - $70,000•Onsite

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. We are seeking a Service Manager to join our Operations team at our One Boston Place location. This position reports directly to the General Manager and is responsible for overseeing daily service operations and delivering an exceptional guest experience.

Requirements

Minimum of 2 or more years of progressive experience in a conference center or a related field.
Strong knowledge of service standards, and different service types.
Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.
Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner.
Adhere to basic hygiene procedures and grooming standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time.

Nice To Haves

Previous supervisory responsibility preferred.
Be involved in and/or conduct ongoing training of service specialist to maintain standards of service.

Responsibilities

Ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels.
Sharing ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high.
Supervising and setting up the culinary service in a quick and efficient manner to participants and ensuring that it follows The Program Execution Order.
Supervising the service team and support staff, including setup, utilities, maintenance, and security.
Coordinating culinary service between the culinary team and the service team.
Keeping the culinary informed of accurate counts.
Reviewing menu/service with production and culinary teams.
Enforcing all rules and regulations, and ability to carry out all safety and emergency programs.
Monitoring all beverage consumption.
Following all health and safety regulations and ensuring the sanitation and cleanliness of service areas.
Manage opening and/or closing inspection duties.
Maintain service cleanliness in front and back of the site.
Ensure positive overall client satisfaction.