Service Manager - Leith Chrysler Dodge Jeep Ram Wendell

Holman•Wendell, NC

8h•Onsite

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Leith Chrysler Dodge Jeep Ram Wendell has an outstanding opportunity for a Service Manager to join their team and the Holman Family! Principal Purpose of Position: Offers and ensures that the shop offers the highest level of customer service. Manages all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of Technician's time is consistently sold to service clients. Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration. Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment. Promotes the recruitment and development of some or all: Team Leaders, Supervisors, and Assistant Managers and non-management employees. Liaison with the manufacturer; works with factory representative to achieve factory objectives. Perform all other duties and special projects as assigned.

Requirements

High School diploma or GED; College degree preferred and 5+ years of related experience or training; or equivalent combination of education and experience.
5+ years of dealership service experience in various aspects of the service department which may include some or all of the following: technician, service advisor, team lead, foremen, Assistant Manager or similar related work; experience or working knowledge of car repair and customer engagement.
Experienced in service principles, concepts and service department operations.

Responsibilities

Offers and ensures that the shop offers the highest level of customer service.
Manages all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records.
Ensures that the daily inventory of Technician's time is consistently sold to service clients.
Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration.
Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment.
Promotes the recruitment and development of some or all: Team Leaders, Supervisors, and Assistant Managers and non-management employees.
Liaison with the manufacturer; works with factory representative to achieve factory objectives.
Perform all other duties and special projects as assigned.