Service Manager

Rentokil Initial - Plano, TX

Full-time - Entry Level

Plano, TX

Administrative and Support Services

About the position

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction.

Responsibilities

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancellation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

Requirements

• An associate's degree and a valid driver's license are both requirements
• A four year degree is highly desirable
• 1-2 years of related experience is very helpful, but not required
• Willingness to relocate is highly desirable
• Ability to effectively lead and motivate others
• Strong communication skills - impersonal, written, presenting
• Good problem-solving skills and ability to come up with practical solutions
• Ability to build rapport easily and establish trust with customers and employees
• Detail-oriented and understanding the importance of safety
• Good aptitude for basic/intermediate math necessary for calculations related to sales and service
• Comfortable working outside and in confined spaces like crawl spaces and attics when necessary

Nice-to-haves

• Experience in pest control or related field

Benefits

• Comprehensive training and licensure, all paid by the company
• Company vehicle, gas card, cell phone, and laptop
• Highly competitive compensation
• Opportunities for advancement and career growth
• Medical, dental and vision coverage + discounts on Terminix brands
• Short/long-term Disability and Life Insurance
• Paid time off
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• Tuition Reimbursement benefits (for FT Colleagues)