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Service Manager

$45,000 - $55,000/Yr

Washing Equipment Of Texas - Universal City, TX

posted 2 months ago

Full-time - Mid Level
Universal City, TX
Merchant Wholesalers, Durable Goods

About the position

We are seeking a dedicated and experienced Service Manager to lead our Car Wash service team. The ideal candidate will have a strong background in plumbing, mechanical and service, with a focus on customer satisfaction and operational efficiency. As the service manager, you will oversee daily operations of the service department and work in conjunction with the dispatcher to manage service technicians' efficiency.

Responsibilities

  • Supervise and coordinate the activities of the service department to ensure efficient workflow.
  • Provide exceptional customer service by addressing inquiries, concerns, and complaints promptly.
  • Train and mentor staff on best practices in car wash repair.
  • Implement upselling techniques to promote additional services and enhance customer satisfaction.
  • Monitor inventory levels of parts and supplies necessary for automotive service operations.
  • Ensure compliance with safety regulations and company policies in all service activities.
  • Conduct regular performance evaluations of team members to foster professional growth and development.

Requirements

  • Proven experience in service management is essential.
  • Excellent communication skills with a focus on customer relations.
  • Ability to work effectively in a fast-paced environment while managing multiple tasks.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Familiarity with upselling techniques to drive service sales.
  • A valid driver's license is required.

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Life insurance
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